Reply
Answer every review, in the guest's language, in your own voice.
Ready replies to Google and Booking.com reviews in Greek, English, German and Italian, in your property's tone. You approve, we publish.
How it works
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1
Reviews come in on their own
Google, Booking.com and Tripadvisor in one inbox. The worst first.
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2
The reply is already written
In the guest's language and your voice, addressing the specific point they raised.
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3
You approve
Publish to Google in one click. For Booking.com and Tripadvisor, copy and paste.
Features
In every language
The guest wrote in German, Polish or Italian? The reply is in their language, without you speaking it.
In your own voice
Warm or formal, a signature, what you always and never say, and examples from replies you wrote yourself.
Right on bad reviews
An apology without excuses, one concrete fix and an invitation to get in touch. Never an argument, never a promise of compensation.
Nothing goes unanswered
One email in the morning, only when reviews are waiting, and a history of who approved what.
Questions
- Is anything published without my approval?
- No. Every reply waits for your approval. Only if you turn it on are replies to short 5-star Google reviews published automatically.
- Why does Booking.com need copy and paste?
- Booking.com only allows replies through its API for connectivity partners. You copy the ready reply, the extranet opens and you paste it.
- Will it write something untrue?
- Replies mention only what the review says and the facts you give us about the property. Never discounts, refunds or free nights.
- Where do the reviews come from?
- From Hotel Guru Insights, which already collects them, and from your Google Business Profile once you connect it.