Review Replies

Reply to every review in the guest's language

For every new review on Google and Booking.com we prepare a reply in the guest's language and your property's voice. You read it, approve it, and on Google it is published in one click.

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AM

Anna M.

Google · 2 hours ago

★★★★★

„Tolle Lage und sehr freundliches Personal. Das Frühstück war gut, aber das WLAN im Zimmer war leider sehr langsam."

Suggested reply · Deutsch

Liebe Anna, vielen Dank für Ihre schöne Bewertung! Es freut uns, dass Ihnen die Lage und unser Team gefallen haben. Das WLAN in den Zimmern verbessern wir gerade. Herzliche Grüße, Maria, Gastgeberin

Approve & publish Edit

Reply ready in 4 languages

Greek, English, German, Italian

For hotels, rooms to let and villas across Greece

Nothing to install
No channel manager passwords
Greek & English
One account for all of Hotel Guru

The problem

The 3 biggest problems with replying to reviews

1

Reviews go unanswered

At the peak of the season nobody has time to write replies. The next guest sees dozens of comments with no answer from the property.

2

Languages you do not speak

A review in German or Italian deserves a reply in the same language. The same "Thank you!" for everyone looks indifferent.

3

A bad review needs care

A hasty or angry reply to a 2★ review does more harm than the review itself. It takes calm, an apology and something concrete.

How it works

Three simple steps

Step 1

Connect Your Property

Reviews come in from Hotel Guru Insights. Connect your Google Business Profile too, to publish in one click.

Step 2

Set Your Voice

Formal or warm, your signature, what to always and never say, and up to 5 of your own replies as examples.

Step 3

Approve and Publish

Every hour we prepare replies to new reviews. You approve, edit or ask for another version.

Your voice

Replies That Sound Like You

Replies are written in the tone, signature and examples you set. They thank the guest by name and answer what they actually wrote, not with stock phrases.

In the guest's language

The reply is written in the language of the review, whatever it is

Another version in one click

Shorter, warmer or more formal, or edit it yourself before you approve

Rules that hold

Never argue, never promise compensation, never mention a guest's private details

Voice profile

Warm
Tone Warm
Signature Maria, host
Always Invite them back next year
Never Discounts or compensation
Examples 3 of 5

Another version

Shorter Warmer More formal

Dashboard

Every review in one inbox

Which ones are waiting, what to say, and whether it went out

reply.hotelguru.gr/app

Waiting

3

Answered this month

41

Average response time

6 hours

Reply rate

96%

Inbox · worst first

★★ Marco R.
Ready
★★★ Sophie L.
Ready
★★★★ John D.
Ready
★★★★★ George K.
Published
★★★★★ Anna M.
Copied

Calculator

How much time it saves you

Set your monthly reviews and see how many hours replying costs you

5200
'
2'20'
%
0%100%

Hours per month, by hand

Hours you save

Unanswered today

* With a ready reply, approving takes about 1 minute per review.

Pricing

Simple Pricing

No hidden costs. Start free for 14 days.

Popular

Pro

Ideal for single properties and small groups

On request

Tell us about your property and we will send you a quote

  • A reply for every new review, every hour
  • In the guest's language
  • Voice profile with signature and examples
  • Publish to Google in one click
  • Copy and link for Booking.com and TripAdvisor
  • Daily email when reviews are waiting
  • 1 property
  • Email support
Start Free Trial

14-day free trial · No card needed

Enterprise

For hotel groups and large businesses

Custom

Tailored pricing

  • Everything in Pro
  • Unlimited properties
  • A separate voice per property
  • Several users with approval
  • Dedicated account manager
  • Custom reports
Contact us

We reply within 24 hours

FAQ

Frequently Asked Questions

No. Every reply waits for your approval. The only exception, if you turn it on: short 5★ reviews on Google can be answered automatically.
From Hotel Guru Insights, which already collects your property's reviews, and from your Google Business Profile once you connect it.
Booking.com does not let other apps publish replies. You copy the reply in one click and the right extranet page opens for you to paste it.
The language of the review: Greek, English, German, Italian, French and whatever else your guests write in.
No. Each reply refers to what the guest wrote and follows the tone and examples you set.
The reply apologises, names something concrete that will change and invites the guest to get in touch. Never an argument, never a promise of compensation.
Yes. We offer a 14-day free trial with no credit card.

Start today

Try it free for 14 days. Every review answered, in the guest's language and in your own voice.

Start Free Trial

14 days free · No card · Cancel any time